RETURNS & EXCHANGES

PLEASE NOTE:

All online shop products are PRINT ON DEMAND, meaning we DO NOT have a warehouse with products ready to ship. 

All ONLINE SHOP orders can take up to 10 BUSINESS DAYS to process, produce, and ship. 

CUSTOM ORDERS can take 4-6 weeks (see FAQ section for more info on Custom uniform orders).



CUSTOM ORDERS. All Custom Orders are non-refundable, non-returnable, and are final sale. No returns or refunds will be given for Custom Orders.
 

ALL ONLINE SHOP ORDERS. Returns and refunds will be given for Damaged Items, on a case-by-case basis. The last thing we want is for you to be stuck with a damaged item. If it arrives to you damaged, then please get in touch with us within a week’s time. We will accept a return of the damaged product(s) for a refund of your purchase price, less the original shipping and handling costs, provided such return is made within twenty-one days of shipment to you with valid proof of purchase and provided such damaged product(s) are returned in their original condition. To return products, you must email our Returns Department at sales@danglhockey.com to obtain a Return Merchandise Authorization ("RMA") number before shipping your product. No returns of any type will be accepted without an RMA number. No other returns or refunds will be given. 

HOW ARE PRODUCTS PRINTED?
Our apparel products are print-on-demand using direct to garment technology. It results in a high-quality, long lasting print that will stand up to wearing and washing many, many, many times. All of our other products use a combination of heat sublimation and/or UV light printing. Both provide a high-resolution, durable print product.

WHERE'S MY ORDER?
Orders typically ship 3-5 business days after your order is received and are shipped UPS or USPS standard post, which takes 3-5 business days. Orders ship after they are printed and we do not have a warehouse! We'd say conservatively, expect 8-10 business days for delivery.  Sometimes things happen and we ask that you be patient. However, if it has been more than 3 weeks, please contact sales@danglhockey.com with your name, email, what you ordered and/or any specifics about your order to help us locate your product. Once a tracking number has been generated, we cannot refund your order.

CAN I GET MY ORDER FASTER?
The short answer is no. Occasionally, depending on our print production partners, some orders do come out faster - depends on demand - but we cannot guarantee any order will arrive in 2-3 days. This is why we also do not offer any sort of "express shipping" options. All orders are printed after they are received - not processed from a warehouse - then shipped after they are printed. Please read the above "where's my order" section to better understand our processing and shipping. 

I LIVE OVERSEAS AND WANT TO BUY, BUT IT WON'T LET ME!
Due to costs, import & tax regulations, and previous issues with fraud attempts originating overseas, at this time we only ship within the United States. We're sorry if this is an inconvenience. If we do allow overseas shipping, we will let you know via social media when that happens.

WHY DIDN'T ALL OF MY PRODUCTS SHIP TOGETHER?
Since we use different vendors for different products to give you the best possible item, sometimes your order may be split. Also, if a product is running behind or on back-order for any reason, a shipment may also be split. Please be patient. If you do not receive all of your order within a few weeks, please contact sales@danglhockey.com  with your name, email, what you ordered and/or any specifics about your order to help us locate your product.

WHAT ABOUT RETURNS?
With all of our products being print on demand, we cannot accept returns for reasons other than defect. We know it can be hard to choose a color or size, but please choose carefully. Please email sales@danglhockey.com  for further information regarding returns.

MY PRODUCT SMELLS FUNNY
In printing applications, it is sometimes necessary to pre-treat fabric to help set the ink. Often this pre-treat is a vinegar solution or other, sometimes not-awesome-smelling, solution. Washing your garment once or twice should take care of the smell.

WHY ARE SOME ITEMS DIFFERENT PRICES?
We work with different vendors and production outlets to provide our products print-on-demand which can affect our cost. Additionally, different types of printing and designs can cost different amounts. We always do our best to find the best price for you and us. To help you out, we're always offering a variety of specials throughout the year - keep an eye on our Facebook page - and adjusting our prices as our vendors adjust theirs.

 

RETURNS
If you would like to return your items for any reason you may do so for store credit within 14 days of when your order was received. All items are non-refundable unless damaged or defective.

To be eligible for a return, your item must be unused and in the same condition that you received it. It should also be in the original packaging. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and send you an email with your store credit.

EXCHANGES
All of our items are printed to order meaning we do not keep an inventory, because of this we cannot offer an outright exchange. If you would like a different size or color, you may return your item for store credit. To do so, send us an email at sales@danglhockey.com.

CANCELLATIONS
To cancel an order, you must let us know within 1 hour of when the order was placed. We will do our best to cancel any orders after this period but once production begins we can no longer cancel the order. 

LATE or MISSING REFUNDS (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at info@danglhockey.com.

SHIPPING
To return your product, you should mail your product to: 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We are unable to guarantee that we will receive your returned item.